Returns and Exchanges
Contacting Insta-Trim® Boat Leveler Co. first may save considerable time, trouble and expense.
Please call 1-800-386-7470, write an email by clicking here, or send a message through our website contact form.
Shipping & Delivery | International Shipping | Privacy & Security | Warranty, Returns & Replacements | Repairs | Ordering | Sales Tax Information
Shipping & Delivery
Where possible most items are shipped via UPS ground. Some items offer at additional cost option such as, Next Day or 2nd day air. These services cannot be guaranteed and there may be delays beyond our control. For all shipments, please make sure someone is available to sign for the delivery at the scheduled time. All orders with in-stock items placed by 1:00 PM CST Monday – Friday are shipped that same day. Orders placed after 1:00 PM on Friday and orders place on Saturday and Sunday will ship on the following Monday.
International Shipping
Because international shipping charges range from one country to another, and the charges include both destination and product selection costs, please follow the online checkout process to view the exact amount of shipping charge for your order. This amount does not include any customs, duties, and brokerage and import fees. Please note that we cannot guarantee International Shipping arrival dates as we have no control over the destination custom rules, timing, or processes. Please check with the destination country’s local import/export compliance and policies to best estimate if there are any potential additional shipping times or duties due the local governments that are outside our control. Insta-Trim® considers orders shipped to Canada as “International” shipping. As always, feel free to contact us at 314-385-7470 for more information, and expected shipping charges, for International orders.
Privacy & Security
Insta-Trim® is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable. Insta-Trim® does not sell, trade or rent your personal information to others. Most important, shopping at Insta-Trim.com is safe. Our secure-server software (SSL) encrypts your credit card number so that no one else can read it, and we guarantee all purchases against credit-card fraud.
Warranty, Returns & Replacements
Insta-Trim® will gladly refund or exchange most merchandise for any reason within 30 days from original purchase date. To return, just send merchandise prepaid in its original unused condition with a copy of the original invoice. We will then exchange the merchandise or refund the merchandise amount by the original payment method. Customers are responsible for the shipping costs for returns and/or exchanges. All items returned in a non-re-sellable condition, or with missing parts will be charged a restocking fee upon inspection at Insta-Trim®‘s discretion. Please ship all Returns to:
Insta-Trim® Boat Leveler Co.
7305 Natural Bridge Rd.
Saint Louis, MO 63121
Limited Warranty
No labor costs of replacement, haul out, or miscellaneous charges are covered.
The Boat Leveler Co. Div. Kercheval Industries Corp. product is warranted for one year from the date of purchase or original purchaser against defects in all material and workmanship. During this period such defects will be repaired or replaced at Boat Leveler Co. Div. Kercheval Industries Corp. option, without charge. This warranty does not cover damage caused by misuse, negligence, water or improper voltage or any consequential damage resulting from defects. Removal and re-installation charges are not covered under this or any other implied warranty. Send freight prepaid and it will be returned freight collect. If you send, please write a letter explaining the nature of your difficulty to the following address:
Insta-Trim® Boat Leveler Co.
7305 Natural Bridge Rd.
Saint Louis, MO 63121
Warranty Return Procedure
Remove faulty part and return to Insta-Trim® Boat Leveler Co. No preauthorization’s are required. Parts covered under warranty will be repaired or replaced without charge.
If motor pump assembly unit is being returned, please drain fluid before shipping. Please insert a note in the box with your instructions and return address, and telephone number so tht if need be we can contact you by phone. If you have any questions, please contact Insta-Trim® Boat Leveler Co. customer service.
Repairs
If your trim tabs are in need of repair outside the existing warranty period, please contact Insta-Trim® Boat Leveler Co. for our repair service. We can rebuild or replace any part of your trim tab system for the cost of the parts with no labor charges involved. This can save considerable time and expense by using our knowledgeable staff.
Simply call us at 1-800-386-7470 to discuss the problem you are experiencing and we can supply the necessary troubleshooting needed to correct the problem.
If you need to send the unit in for repair, send it with a brief description of the problem to the above address.
Ordering
Not sure how to begin shopping at Insta-Trim.com? Worried about using your credit card online? Fear not. The experience is very similar to real-world shopping–but even easier and more convenient. Just like a physical store, Insta-Trim.com.com provides you with a shopping cart. Once you’ve discovered an item you would like to purchase, simply click the button marked “Add To Cart” and choose your switch and tab locator options. From there, you can begin the basic ordering process. The item will remain in your cart wherever else you decide to go in the store. Most important, shopping at Insta-Trim.com is safe.
Sales Tax Information
As required by law, Insta-Trim® charges sales tax on items that are shipped to, delivered to or picked up in states where we have a physical presence. The tax amount reflects the applicable state and local rate.